# GoBites Support

URL: https://www.usegobites.com/support

Help with orders, merchant accounts, payouts and the GoBites apps. We respond to all requests within 24 hours,
Monday to Sunday.

## Contact channels

- Support email: support@usegobites.com
- General enquiries: Hello@usegobites.com
- Phone: +233 50 634 5914
- WhatsApp: https://wa.me/233506345914

## Support hours

Monday – Sunday, 7:00 AM – 10:00 PM GMT. Urgent order issues are handled outside these hours.
Address: GoBites Ltd., Ahodwo, Kumasi, Ghana.

## Customer support

- Order status, delays or missing items
- Refunds and payment issues
- Delivery address changes
- Account access and data requests

Include your order number and the phone number used to place the order.

## Merchant support

- Onboarding and store verification
- Menu, pricing and availability updates
- Order management and printer/device issues
- Settlements, payouts and statements
- Account suspension or closure requests

Email support@usegobites.com with your business name and store ID.

## Courier support

Delivery partners can reach us for trip issues, earnings questions and account verification.

## Report a problem or abuse

To report fraud, unsafe conduct, food safety concerns or a security vulnerability, email
support@usegobites.com with the subject line "Urgent".

## Account deletion

Merchants can delete their account in the GoBites Merchant app — see
https://www.usegobites.com/delete-account. Verified requests sent to Hello@usegobites.com are actioned within
30 days, subject to legal and financial record-keeping obligations.

## Legal

- Merchant Terms & Conditions: https://www.usegobites.com/terms
- Merchant Privacy Policy: https://www.usegobites.com/privacy