Merchant · Operations
Handling the lunch rush without losing orders
Prep systems, order batching and staffing rules that keep your kitchen accurate when volume spikes.
7 min readGoBites Merchant Team
Peak hours make most of your revenue and cause most of your problems. The fix is preparation, not speed.
Prep before 10:30am
Stews, rice bases, proteins and sauces should be ready before the first order lands. During the rush your team should assemble, not cook.
Batch by dish, not by order
When five orders contain jollof, plate all five at once. Batching cuts ticket times without adding staff.
Assign a single packer
One person owns packaging, sealing and handing off to couriers. Shared responsibility is where wrong orders come from.
Protect your accept rate
- Pause the menu instead of accepting orders you cannot cook
- Update prep times in the app when you are running behind
- Mark items sold out immediately
